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Norfolk State University Developing a Plan Total Quality Management Discussion

Norfolk State University Developing a Plan Total Quality Management Discussion


  • You are an assistant practice manager of a medical practice where the physicians specialize in diagnosis and treatment of cancer patients. The mission of the practice encompasses the area of the patient’s mental health associated with a cancer diagnosis. To address the psychological and sociological issues that patients endure, the physicians have decided to institute a program to address these factors. Your practice manager has put you in charge of the project.Using the Total Quality.
  • Management/ COI protocols, address the following:
  1. Developing a plan:  
  • Describe the premise of the program and/or what goals would you need to consider.
  • Describe two specific outcomes that you would want to achieve through the program.
  • Describe three specific activities that you believe would be possible techniques for achieving those outcomes.
  • For each the three specific activities that you considered, discuss the strengths, weaknesses, opportunities, and threats (SWOT) for each.
  • Identify the one specific activity, from the possible techniques above, that you believe is the best option to reach the best outcomes.
  • Provide details to support your rationale for choosing this one specific activity
  • Describe the technique (s) by which you will measure the effectiveness of your activity

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