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Telemedicine is a new adaptive way healthcare providers interact with their patients through technology. It is a revolutionary way in which patients can have access to healthcare from a remote location. “According to the Centers for Medicare and Medicaid Services(CMS), Telemedicine is ‘a service that seeks to improve a patient’s health by permitting two-way, real-time interactive communication between the patient and the physician at a distant site’” (Kichloo et al., 2020). There are some great pros when it comes to telemedicine, the main one being the fact that patients can communicate with their primary care providers and give them updates relating to any health concerns that they may have. With the convenience of telehealth or telemedicine I believe it makes it easier for patients to keep up contact with their healthcare providers, creating a stronger interpersonal communicable relationship. Decrease waiting times, and overall convenience and accessibility are perks of telehealth that people will continue to find attractive. Additionally studies need to be conducted in order to prove a significant impact on differences, benefits, and patient satisfaction related to telehealth. “While interpersonal skills in telehealth may positively impact clinical practice, patient engagement and outcomes, assessment strategies are lacking” (Henry et al., 2021). Hopefully studies will show evidence of improved interpersonal communication between patients and nurse practitioners. For patients who do not have urgent matters that can wait until their scheduled appointment times I know telehealth and telemedicine are valuable and convenient assests.




Advances in technology are rapidly changing the practice of primary care. Primary care providers now offer care for you without an in-person office visit. It is done primarily online with internet access on your computer, tablet, or smartphone.” Called Telehealth. In-person and telehealth both require the skill of good therapeutic communication to accelerate patient satisfaction, and add on, therapeutic communication would remain the same in both a nurse and NP set. Therapeutic communication is an invaluable approach to patient interactions that is applicable across multiple disciplines. This activity reviews therapeutic communication, including its history, definition, and applications, and explains the interprofessional team’s role in improving patient care through therapeutic communication. ( Sharma & Gupta,2022).

Therapeutic communication is one part of nursing assessment and care. To provide high-quality care, predictors of effective implementation of therapeutic communication should be recognized (Fite et al.,2019). “Therapeutic communication consists of specific techniques including the use of open-ended questions, touch, focusing, giving information, acknowledging, clarifying, reflecting, silence, and offering self, to establish a nurse-patient relationship based on mutual trust and respect.”(Kleier, 2013). Patient-centered communication has been associated with better outcomes, including increased adherence to treatment plants, improved patient health, increased satisfaction, accurate diagnoses, and reduced malpractice risk (Kleier, 2013). NPS is often evaluated on the number of patients seen, so it is essential not to lose the essence of nursing, patient-centered care through therapeutic communication in the future.

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